FAQ's

An Important Note:

We will always recommend

 the best care possible for your pet,

regardless of any other circumstances.

We also realize you have a budget and 

we do not live in a perfect world. We

will do what we are able within

your budgetary constraints.

What are your hours?

Monday - Friday, 8 am to 5 pm

How do appointments and drop-offs work?

Please call us at 803-496-5037 or click HERE to schedule an appointment. You are welcome and encouraged to prefill all related forms online or you may do it after your arrival. The different appointment types are explained below.

Do I need an appointment?

Yes. If you do not have an appointment and your pet needs to be seen, you may incur an work-in fee or an emergency fee.

Can you explain what to expect with a curbside appointment?

1. Before you arrive, please have your cat(s) in a secure carrier and your dog(s) on a leash. Please also bring along a sample of urine or feces just in case we need it.
2. When you arrive, please park beside our front door or in the loop in front of our clinic. Remain in your vehicle and call to let us know you are here. If there are other clients in the parking lot, please be patient with us if you do not get an answer the first time. We are likely already engaged with other clients at that time.
3. Cats can be passed to the assistants in their carriers while dogs must have on one of our slip-leads prior to us taking them. Please keep in mind that other dogs may react to your dog and we want leashes so there are no unexpected circumstances creating further problems for our patients in the parking lot. Also, the road in front of the clinic is very busy and we want to ensure that every patient has safe passage to and from your vehicle and inside the clinic.
4. While inside, your pet will receive lots of snuggles and love (unless that’s not their thing). We will only do what has been discussed and will provide updated estimates if things change. We will then go over our findings with you, receive payment for your invoice and securely return your pet to you.
5. We will follow up with you after the visit to make sure we are getting the desired results and to answer any additional questions that may arise.

What happens with a drop-off appointment?

1. The drop off is the same procedure as listed above except that your pet has their exam and assessment while here during the day and not at a specific time. This allows you flexibility in your day and allows us some flexibility of addressing your pet’s needs.
2. When you drop off, we give you an estimate for your visit. After the examination or testing is complete, you will receive a call to update you on our findings and to discuss our recommendations.
3. When we call you to discuss the treatment plan, we will arrange a time for you to return and pick up your pet.

How do I get a refill for my pet's medications?

If your pet is in need of a medication refill, we ask that you contact us 24 hours ahead of the date you wish to pick up the medication. You can call us at 803-496-5037, you can request a refill on our app or you can fill out a request online HERE. When you arrive, we will bring it out to you and receive your payment at that time.  

What forms of payment do you accept?

Cash, Checks, Visa, MasterCard, American Express, Discover.

Do you accept payment plans?

Payment is required at the time of service. You may contact ScratchPay.com or CareCredit.com prior to your visit to arrange a payment plan with them. Click on the following link to go directly to their website:      

Do you offer boarding?

Yes. We now offer boarding year-round on a limited basis. 

Do you offer grooming?

We do not have a groomer, but we do perform baths along with nail trims and other hygiene services. 

I have questions about my pets and COVID-19. How do I get more information?

The knowledge about the disease is evolving. The best way to know how it impacts you and your pets and to have the most up-to-date information, follow the links listed below:

Veterinary Partner

AVMA

CDC