An Important Note:
We will always recommend
the best care possible for your pet,
regardless of any other circumstances.
We also realize you have a budget and
we do not live in a perfect world. We
will do what we are able within
your budgetary constraints.
What are your hours?
Monday - Friday, 8 am to 5 pm
How do appointments and drop-offs work?
Please call us at 803-496-5037 or click HERE to schedule an appointment. You are welcome and encouraged to prefill all related forms online or you may do it after your arrival. The different appointment types are explained below.
Do I need an appointment?
Yes. If you do not have an appointment and your pet needs to be seen, you may incur an work-in fee or an emergency fee.
Can you explain what to expect with a curbside appointment?
What happens with a drop-off appointment?
How do I get a refill for my pet's medications?
If your pet is in need of a medication refill, we ask that you contact us 24 hours ahead of the date you wish to pick up the medication. You can call us at 803-496-5037, you can request a refill on our app or you can fill out a request online HERE. When you arrive, we will bring it out to you and receive your payment at that time.
What forms of payment do you accept?
Cash, Checks, Visa, MasterCard, American Express, Discover.
Do you accept payment plans?
Payment is required at the time of service. You may contact ScratchPay.com or CareCredit.com prior to your visit to arrange a payment plan with them. Click on the following link to go directly to their website:
Do you offer boarding?
Yes. We now offer boarding year-round on a limited basis.
Do you offer grooming?
We do not have a groomer, but we do perform baths along with nail trims and other hygiene services.
I have questions about my pets and COVID-19. How do I get more information?
The knowledge about the disease is evolving. The best way to know how it impacts you and your pets and to have the most up-to-date information, follow the links listed below: